Shipping & Delivery Policy
At HAITCH, we truly value your time and money. That’s why we’re committed to ensuring your order reaches you in excellent condition and within the promised timeline.
Delivery Timelines
- Standard Delivery: Estimated delivery within 5–7 business days, depending on your location.
- Bengaluru (within city limits): Fast-track delivery in 1–2 business days.
Shipping Charges
- We offer free shipping on all prepaid orders across India.
Order Tracking
Once your order is dispatched, you will receive tracking details via Email, SMS, and WhatsApp so you can follow your package every step of the way.
Order Cancellation & Refunds
You are eligible for a full refund in the following situations:
- The order is cancelled before shipping
- The order is lost in transit
- The order is undeliverable at your provided location
Damaged or Tampered Packages
If your parcel appears damaged or tampered with at the time of delivery, please do not accept it.
- Kindly take clear photos or a video of the package showing the damage.
- Reach out to our customer support team immediately via:
- Email: nainlife14@gmail.com
- Phone/WhatsApp: +91 91647 86929
- Please mention your order number and share the visual evidence with us.
We’ll do our best to ensure a replacement delivery is arranged for you as soon as possible.
